Any questions?
Your answer may be here
How much do Easytransac solutions cost?
Competitive transaction rates are applied to all our mobile, convenience, remote and e-commerce payment solutions.
Find out more about these rates on the dedicated page :
If you have any questions or a project in mind, please don't hesitate to contact us.
How do I create an Easytransac account?
To create an account on Easytransac, you have two options:
- The first option is to visit our website and contact us to review your request.
- The second is to register directly on the Easytransac application, providing basic information about your company:
If you have any questions or a project in mind, please don't hesitate to contact us.
I received a bracelet / cashless card - how can I get my money back?
Refunds are made online via our dedicated portal.
👉 Visit www.cashless.fr/remboursement-cashless
Simply search for your event or venue, then follow the instructions.
❗ If your event does not appear, it means that the organizer did not use our solutions. We will therefore be unable to issue a refund.
ℹ️ Each organizer defines its own reimbursement procedures (deadlines, expenses, etc.).
Which cards does Easytransac accept?
Easytransac accepts CB, Visa, MasterCard and Maestro cards, as well as restaurant cards (Swile, Pluxee, edenred...).
If you have any questions, please don't hesitate to contact us.
What payment security standards does Easytransac meet?
Easytransac solutions comply with the highest security standards in the payments industry.
Our infrastructure is PCI DSS Level 1 Service Provider certified, ensuring that banking data is protected in accordance with international standards.
Transactions also comply with the European PSD2 Directive, including strong customer authentication (3D Secure) to secure payments. Easytransac works with licensed and regulated financial partners to ensure the compliance and security of payment flows.
For more details about our compliance and the security measures we have in place, we recommend that you review our Terms and Conditions or contact our support team.
How long does it take to receive my money?
If your account is validated and you have kept the default settings, the average time to receive your cashed funds is 3-4 working days after the day of payment.
> If you have chosen a weekly transfer, this is carried out on Mondays.
> In the case of a monthly transfer, the transfer is made on the first Monday of the month.
For any transfers (Pay by bank) / Open Banking, please allow 1-2 working days.
Still have questions?
Visit our dedicated support page. You'll find all the information you need about our services.