General terms
Easytransac Terms of Service
Please review the Easytransac Terms of Service to understand how our Services work and the terms and conditions that apply to their use.
Version dated June 24, 2026 – Effective July 8, 2026
These General Terms and Conditions for Easytransac Services are established by EASYTRANSAC, a simplified joint-stock company with a capital of 491,450 euros, registered with the Strasbourg Trade and Companies Register under number 809 285 851, with its principal place of business located at 204 avenue de Colmar, 67100 Strasbourg, France.
TITLE I – GENERAL PROVISIONS
ARTICLE 1 – PURPOSE
These Easytransac Terms and Conditions of Service (the “Terms and Conditions”) set forth the terms under which EASYTRANSAC ( “Easytransac” ) provides Merchants with the Services it offers.
These Services are accessible and managed through the Easytransac Platform, which, among other things, allows the Merchant to access a Merchant Account, use the subscribed Services, view and manage their Transactions, and access the tools, features, and information made available to them.
These Terms and Conditions govern the Merchant’s access to the Platform and use of the Services.
ARTICLE 2 – DEFINITIONS
For the purposes of these General Terms and Conditions, the terms listed below have the following meanings:
- Merchant Account: the Merchant’s personal account accessible via the Platform, which provides access to the Services.
- Merchant: any natural person of legal age acting in a professional capacity, or any legal entity that has subscribed to one or more Services.
- Payment Partner: any payment institution, electronic money institution, acquirer, bank, payment service provider, or other partner involved in the processing of Transactions or the provision of certain Services.
- Platform: a platform operated by Easytransac, accessible via its website or mobile app, that allows the Merchant to access their Merchant Account, the Services, and the tools, features, and information made available to them.
- Services: all products, services, features, tools, and offerings provided by Easytransac or accessible through it via the Platform.
- Transaction: any payment made to the Merchant using a payment instrument accepted as part of the Services.
ARTICLE 3 – CONTRACT DOCUMENTATION
The contractual relationship between Easytransac and the Merchant is governed, in descending order of priority, by:
1. the Special Terms and Conditions;
2. the applicable contractual terms, policies, and rules of the Payment Partners involved in the subscribed Services;
3. these Terms and Conditions.
In the event of a conflict between multiple contractual documents, the document of higher legal standing shall prevail.
In the event of a conflict between these Terms and Conditions and the applicable terms and conditions of a Payment Partner regarding a specific Service, the Payment Partner’s terms and conditions shall prevail for that Service.
The Merchant acknowledges that it has reviewed all applicable contractual documents prior to subscribing to the Services and accepts them without reservation.
Electronic acceptance of contractual documents—including through a checkbox, an "accept" button, or any equivalent method—constitutes the Merchant's consent and has the same legal effect as a handwritten signature.
As of the effective date of these Terms and Conditions, the terms and conditions of the payment partners used by Easytransac are available, among other places, at the following addresses:
• Checkout.com: https://www.checkout.com/legal/easytransac;
• eZyness:
- https://cdn.prod.website-files.com/65d6fe31a1f291f6011e556d/6a3bae6f7ee86d272c803e32_Conditions%20acceptation%20PROXI%20eZyness%2024_06_2026.pdf
- https://cdn.prod.website-files.com/65d6fe31a1f291f6011e556d/6a46302235ba7636001569db_eZyness%20-%20Conditions%20d%E2%80%99acceptation%20en%20paiement%20%C3%A0%20distance%20s%C3%A9curis%C3%A9e.pdf
• Lemonway: https://www.lemonway.com/conditions-generales-dutilisation.
The Merchant acknowledges that the terms and conditions of the Payment Partners may be modified by the Payment Partners and agrees to comply with them as they currently stand.
ARTICLE 4 – REGISTRATION AND PRELIMINARY VERIFICATIONS
The Services are reserved exclusively for professionals who have the legal capacity to enter into contracts.
The creation of a Merchant Account and access to the Services are subject to prior approval by Easytransac and, where applicable, the relevant Payment Partners.
Easytransac may refuse any request for registration, subscription, or activation of Services without having to provide a reason for its decision.
Opening a Merchant Account or accessing a Service does not confer any vested right to its continued existence.
The Merchant agrees to provide Easytransac and, where applicable, the relevant Payment Partners, with any information or documents necessary for its identification, the verification of its business activities, the assessment of its risk profile, compliance with applicable legal and regulatory obligations, or the provision of the Services.
The Seller warrants that all information and documents provided are accurate, complete, truthful, and up-to-date.
The Merchant agrees to promptly notify Easytransac of any changes affecting, in particular:
• its identity or legal form;
• its business;
• its products or services;
• its websites, apps, or domain names;
• the countries where it is sold;
• its beneficial owners;
• its executives;
• its licenses, certifications, or permits;
• their bank account information;
• any factor that could affect the user’s eligibility for the Services or their risk profile.
The Merchant agrees to maintain a valid email address associated with their Merchant Account. Easytransac uses this address to send notifications, information, contractual documents, and invoices.
Providing inaccurate, incomplete, or misleading information; failing to update the information provided; or refusing to provide the requested information or documents constitutes a serious breach that may result in the suspension or termination of all or part of the Services.
TITLE II – PAYMENT SERVICES AND PARTNERS
ARTICLE 5 – SERVICES PROVIDED
Easytransac provides the Merchant, via the Platform, with a suite of Services designed to facilitate the acceptance, processing, tracking, and management of Transactions.
Depending on the Services subscribed to, Easytransac may provide, among other things, payment gateway services, online or point-of-sale payment solutions, tools for managing and tracking Transactions, access to services offered by Payment Partners, and any other Services offered as part of its business.
Easytransac may update, supplement, modify, suspend, or discontinue all or part of the Services, in particular to accommodate technical, regulatory, operational, or commercial changes.
ARTICLE 6 – ROLE OF EASYTRANSAC
According to the relevant departments, Easytransac acts as the Platform operator, a provider of technical solutions, a payment gateway, or an intermediary in the marketing of services offered by Payment Partners.
Easytransac is neither a credit institution, nor a payment institution, nor an electronic money institution.
Regulated payment services are provided by the relevant Payment Partners in accordance with their own contractual terms and conditions.
The Merchant acknowledges that the Payment Partners remain solely responsible for accepting or rejecting an application; for establishing, maintaining, or terminating a business relationship; and for authorizing, rejecting, or canceling Transactions, as well as for processing and settling them.
Easytransac does not guarantee access to a specific Service, nor does it guarantee that a Merchant will be accepted by a Payment Partner, nor does it guarantee the authorization, execution, or settlement of a Transaction.
Easytransac does not receive, hold, or retain funds from end customers or the Merchant, unless otherwise provided by law or a specific Service.
ARTICLE 7 – PAYMENT PARTNERS AND THIRD-PARTY SERVICES
Certain Services require the involvement of one or more Payment Partners or third-party service providers.
Access to these Services may be subject to prior verification, specific eligibility requirements, or acceptance of the applicable terms and conditions of the relevant Payment Partner.
Easytransac may, at any time, add, replace, or remove a Payment Partner or a third-party service provider involved in the provision of the Services.
The Merchant acknowledges that the Services may depend on systems, networks, infrastructure, or services operated by third parties over which Easytransac has no control.
Easytransac shall not be held liable for any unavailability, interruption, limitation, delay, error, or decision attributable to a Payment Partner, a payment network, a financial institution, or any other third party involved in the provision of the Services.
TITLE III – OBLIGATIONS OF THE SELLER AND CONFORMITY
ARTICLE 8 – GENERAL OBLIGATIONS
The Merchant agrees to use the Services in a fair and lawful manner, in accordance with these Terms and Conditions and the applicable terms and conditions of the relevant Payment Partners.
The Merchant remains solely responsible:
• its business;
• the products and services it sells;
• content distributed to its customers;
• its websites, apps, and marketing materials;
• compliance with the laws and regulations that apply to it.
The Merchant warrants that it holds all the authorizations, licenses, approvals, and rights necessary to conduct its business.
The Merchant shall not use the Services for any activity that is illegal, fraudulent, prohibited, or restricted by applicable regulations, a Payment Partner, or a payment network, or that appears on the list of prohibited or restricted activities attached to these Terms and Conditions.
The Merchant remains solely responsible for its relationships with its customers, particularly with regard to the performance of the services offered, complaints, cancellations, refunds, and disputes.
Failure to comply with the obligations set forth in this article constitutes a material breach that may result in the suspension or immediate termination of all or part of the Services.
ARTICLE 9 – COOPERATION, COMPLIANCE, AND AUDITS
The Merchant agrees to cooperate fully with Easytransac and with any Payment Partner in connection with:
• identity and compliance checks;
• obligations related to combating money laundering and terrorist financing;
• requests for information or updates to documentation;
• investigations related to fraud, a dispute, or a security incident;
• audits, reviews, or inspections conducted by Easytransac, a Payment Partner, or a competent authority.
The Merchant shall provide any requested information or documents as soon as possible.
Failure to comply with the obligations set forth in this article constitutes a material breach that may result in the suspension or immediate termination of all or part of the Services.
ARTICLE 10 – SECURITY AND SUPPORTING DOCUMENTS
The Merchant is solely responsible for the security of its systems, equipment, credentials, and means of accessing the Platform and the Services.
The User shall take all reasonable measures to prevent any unauthorized use and shall immediately notify Easytransac of any security incident, fraud, or suspected fraud that may affect the Services or Transactions.
The Merchant shall retain, for a minimum period of five (5) years, any document or supporting evidence necessary to establish the validity, compliance, and, where applicable, the proper execution of Transactions carried out through the Services.
The User shall provide Easytransac or the relevant Payment Partner, within the requested timeframes, with any documents or supporting evidence necessary for the processing of a claim, refund, chargeback, audit, or investigation.
TITLE IV – TRANSACTIONS AND RISKS
ARTICLE 11 – TRANSACTION PROCESSING
Transactions conducted through the Services are processed in accordance with the applicable rules of the relevant Payment Partners, payment networks, and participating financial institutions, as well as applicable laws and regulations.
The Merchant acknowledges that the authorization, execution, refusal, cancellation, settlement, or refund of a Transaction may depend on decisions made by a Payment Partner or any other third party involved in its processing.
Easytransac does not guarantee the acceptance, execution, or settlement of a Transaction.
Easytransac may refuse, suspend, or limit the processing of any Transaction when it deems it necessary for security, compliance, fraud prevention, or protection of the Services.
ARTICLE 12 – PROTECTIVE MEASURES
For reasons of security, compliance, fraud prevention, or risk management, or at the request of a Payment Partner or a competent authority, Easytransac or the relevant Payment Partner may, in particular:
• refuse, suspend, or restrict certain Transactions;
• defer regulations;
• apply a reserve or a deduction;
• require additional guarantees;
• strengthen the controls applicable to the Merchant.
These measures may be maintained for as long as necessary in light of the identified risks or the obligations applicable to Easytransac or the relevant Payment Partner.
ARTICLE 13 – CHARGEBACKS, REFUNDS, AND DISPUTES
The Merchant is solely responsible for all financial consequences resulting from chargebacks, refunds, disputes, customer complaints, penalties, fines, or costs directly or indirectly related to its business.
Easytransac may offset, withhold, or recover any amount owed under this section that has been incurred by Easytransac or by a Payment Partner in connection with the Merchant’s business activities.
If the available funds are insufficient, the Merchant agrees to immediately reimburse any amount claimed by Easytransac.
The Merchant remains liable for all amounts referred to in this section, including when such amounts are claimed from Easytransac by a Payment Partner, a payment network, or a competent authority after the termination of the Services or the contractual relationship.
ARTICLE 14 – FRAUD AND INCIDENTS
The Merchant shall promptly notify Easytransac of any fraud, attempted fraud, unauthorized use, security incident, or event that may affect the Services, Transactions, or data processed in connection with the Services.
The Merchant shall cooperate fully with Easytransac, the Payment Partners, and, where applicable, the relevant authorities in connection with any investigation or action taken in response to fraud or a security incident.
All costs, losses, chargebacks, penalties, fines, or damages resulting from fraud, attempted fraud, or a security incident related to the Merchant, its business, or the Transactions shall be the sole responsibility of the Merchant.
TITLE V – FINANCIAL TERMS AND CONDITIONS
ARTICLE 15 – PRICING
The Services are provided in exchange for payment of fees, commissions, subscription fees, usage charges, and, more generally, any amounts due in connection with the Services subscribed to.
The financial terms applicable to the Merchant are set forth in the Special Terms and Conditions, if any, or, in the absence thereof, in the current public rates.
The public rates applicable to the Services are available on the Easytransac website.
In the event of a conflict between the Special Terms and Conditions and the published rates, the Special Terms and Conditions shall prevail.
Easytransac may change its rates at any time, provided that it notifies the Merchant within a reasonable period of time before the new rates take effect.
Continued use of the Services after the new rates take effect constitutes acceptance of those rates.
When a Service is billed on a subscription basis, any period that has begun is due in full.
ARTICLE 16 – BILLING AND PAYMENT TERMS
The amounts owed by the Merchant to Easytransac for the Services may, depending on the Services in question and the applicable terms and conditions, be deducted directly when the Transactions are processed or be invoiced.
Invoices are sent to the email address associated with the Merchant Account.
Any dispute regarding an invoice must be submitted in writing within thirty (30) days of the invoice date. Otherwise, the invoice is deemed accepted.
The amounts billed are payable by direct debit from the Merchant's bank account.
To this end, the Merchant agrees to maintain valid bank account information and a direct debit authorization throughout the term of the contractual relationship, enabling Easytransac to collect any amounts due.
Easytransac may also set off any amount owed by the Merchant against any amount due to the Merchant in connection with the Services and collect any amount owed by any other legally authorized means.
The rejection or dispute of a charge, as well as any other payment issue, does not affect the Merchant's obligation to pay the amounts due.
The Merchant’s payment obligations survive the termination of the Services or the contractual relationship.
ARTICLE 17 – LATE PAYMENT
Any amount not paid by its due date becomes immediately due and payable and accrues late payment interest at the rate specified by applicable regulations, without the need for a reminder.
The Merchant is also liable for the lump-sum indemnity for collection costs provided for in the applicable regulations, as well as for any reasonable costs incurred by Easytransac to obtain payment of the amounts due.
In the event of a late payment, Easytransac may, without prejudice to any other rights or remedies, suspend all or part of the Services or terminate the Services in accordance with these Terms and Conditions.
TITLE VI – SUSPENSION AND TERMINATION OF SERVICES
ARTICLE 18 – SUSPENSION OF SERVICES
Easytransac may, at any time, without prior notice or compensation, suspend, restrict, or limit all or part of the Services when it deems it necessary, including:
• in the event of proven or suspected fraud;
• in the event of a failure to comply with compliance, verification, or cooperation obligations;
• in the event of an actual or suspected violation of these Terms and Conditions;
• in the event of a legal, regulatory, financial, operational, or reputational risk;
• at the request or upon instruction of a Payment Partner, a payment network, or a competent authority.
The suspension may, in particular, apply to access to the Platform, certain features, certain payment methods, certain Transactions, or all or part of the Services.
Suspension does not entitle the Merchant to any indemnity, reimbursement, or compensation.
ARTICLE 19 – TERMINATION OF SERVICES
Either Party may terminate all or part of the Services at any time by providing thirty (30) days' notice in writing by any means that leaves a written record.
However, Easytransac may immediately terminate all or part of the Services, without notice or compensation, particularly in the event that:
• illegal or prohibited activity;
• proven or suspected fraud;
• providing inaccurate, incomplete, or misleading information;
• failure to comply with compliance, audit, or cooperation obligations;
• an actual or suspected violation of these Terms and Conditions;
• legal, regulatory, financial, operational, or reputational risk;
• collective proceedings, cessation of business, or insolvency of the Merchant;
• a request or decision by a Payment Partner, a payment network, or a competent authority.
Cancellation of a Service does not necessarily affect the other Services subscribed to by the Merchant.
ARTICLE 20 – CONSEQUENCES OF SUSPENSION AND TERMINATION
Suspension or termination results, as applicable, in the restriction or termination of the right to access and use the relevant Services.
Suspension or termination does not release the Merchant from its obligations arising prior to their effective date.
In the event of termination, all amounts owed to Easytransac become immediately due and payable.
Easytransac may maintain, restrict, or suspend access to certain information, data, or features for as long as necessary to process pending transactions, claims, refunds, chargebacks, and investigations, or to comply with applicable legal and regulatory obligations.
The provisions relating, in particular, to payment obligations, chargebacks, refunds, set-offs, liability, indemnification, confidentiality, and disputes shall remain in effect for as long as necessary to ensure their enforcement.
TITLE VII – LIABILITY AND INDEMNIFICATION
ARTICLE 21 – EASYTRANSAC'S LIABILITY
Easytransac fulfills its obligations under these Terms and Conditions on a best-efforts basis.
Easytransac does not guarantee the continuous availability of the Services, access to a specific Service, acceptance of a Merchant by a Payment Partner, or the authorization, execution, or settlement of a Transaction.
Easytransac shall not be held liable for any decisions, actions, omissions, interruptions, limitations, delays, or malfunctions attributable to a Payment Partner, a payment network, a financial institution, a third-party service provider, or a competent authority.
In particular, Easytransac shall not be held liable for the rejection of an application, the rejection or cancellation of a Transaction, the suspension or closure of an account, or the blocking, withholding, or delay in the settlement of funds decided by a Payment Partner, a payment network, or any other competent entity.
Easytransac shall not be held liable for any damages resulting from improper use of the Services, a Merchant’s failure to fulfill its contractual, legal, or regulatory obligations, fraud, a security incident, or any fault attributable to the Merchant or a third party.
Subject to applicable public policy provisions, Easytransac’s total liability, for any cause whatsoever, is limited to the amount of fees actually collected by Easytransac for the relevant Services during the twelve (12) months preceding the event giving rise to liability.
Under no circumstances shall Easytransac be held liable for indirect damages, including, but not limited to, loss of revenue, loss of customers, operating losses, loss of profits, loss of opportunity, damage to reputation, or loss of data.
ARTICLE 22 – INDEMNIFICATION
The Merchant indemnifies Easytransac, its officers, employees, subcontractors, and partners against any claim, action, proceeding, sanction, penalty, fine, chargeback, loss, damage, cost, or expense of any kind arising from:
• a breach of these Terms and Conditions;
• a violation of applicable laws or regulations;
• the Merchant's business;
• products or services sold by the Merchant;
• fraud, a security incident, or a chargeback;
• a complaint filed by a customer, a competent authority, a Payment Partner, or a payment network.
The Merchant shall, upon first request, reimburse Easytransac for any amount incurred by Easytransac pursuant to this section.
TITLE VIII – PERSONAL DATA AND CONFIDENTIALITY
ARTICLE 23 – PERSONAL DATA
Personal data collected and processed in connection with the Services is processed in accordance with Easytransac’s Privacy Policy, which is available on the Easytransac website.
The Merchant acknowledges and agrees that certain data and information concerning the Merchant may be disclosed to Payment Partners, technical service providers, subcontractors, or competent authorities when such disclosure is necessary for the provision of the Services, compliance with a legal or regulatory obligation, or risk management.
The Merchant agrees to comply with all of its obligations regarding the protection of personal data in connection with its use of the Services.
ARTICLE 24 – CONFIDENTIALITY
Each Party agrees to keep strictly confidential any non-public information obtained in connection with the contractual relationship and to use such information solely for the purposes of performing the Services or complying with its legal and regulatory obligations.
Information is not considered confidential if it:
• were already legally known to the receiving Party;
• have become public without any breach of these Terms and Conditions;
• were lawfully obtained from a third party not subject to a duty of confidentiality;
• must be disclosed pursuant to a legal or regulatory obligation or a request from a competent authority.
The obligations set forth in this article shall remain in effect throughout the term of the contractual relationship and for a period of five (5) years following its termination.
TITLE IX – FINAL PROVISIONS
ARTICLE 25 – AMENDMENTS TO THE TERMS AND CONDITIONS
Easytransac may modify the Services and these Terms and Conditions at any time, in particular to reflect technical, operational, commercial, legal, or regulatory changes.
The current version of the Terms and Conditions is available on the Platform or on the Easytransac website.
Easytransac will notify the Merchant of any substantial changes to these Terms and Conditions by any appropriate means.
Unless otherwise required by law or regulation, which may specify a different effective date, the changes will take effect on the date indicated by Easytransac.
Continued use of the Services after the changes take effect constitutes acceptance of the changes.
ARTICLE 26 – EVIDENCE
Records, computer logs, connection data, timestamps, electronic communications, electronic documents, and, more generally, any records retained by Easytransac constitute admissible evidence under the same conditions and with the same probative value as any document in paper form.
The Merchant acknowledges that the identification, validation, and acceptance procedures implemented by Easytransac, particularly those conducted electronically, have probative value.
ARTICLE 27 – FORCE MAJEURE
Neither Party shall be held liable for any failure to fulfill its obligations resulting from a force majeure event as defined in Article 1218 of the Civil Code.
Performance of the affected obligations is suspended for the duration of the force majeure event.
If the force majeure event continues for more than thirty (30) consecutive days, either Party may terminate the affected Services without liability.
ARTICLE 28 – MISCELLANEOUS PROVISIONS
If any provision of these Terms and Conditions is found to be invalid, illegal, or unenforceable, the remaining provisions shall remain in full force and effect.
The fact that one Party does not invoke a breach by the other Party of any obligation shall not be construed as a waiver of the right to invoke such a breach at a later date.
ARTICLE 29 – GOVERNING LAW AND JURISDICTION
These Terms and Conditions are governed by French law.
Any dispute regarding their validity, interpretation, performance, or termination shall fall within the exclusive jurisdiction of the courts of Strasbourg, including in cases involving multiple defendants or third-party claims.
APPENDIX – PROHIBITED AND RESTRICTED ACTIVITIES
The Merchant agrees to provide an accurate and complete description of its business upon registration and to promptly notify Easytransac of any changes or developments regarding its business.
The Merchant shall not use the Services for any activity:
• prohibited by applicable laws or regulations;
• prohibited or restricted by a Payment Partner or a payment network;
• that could expose Easytransac, a Payment Partner, or a payment network to legal, regulatory, financial, or reputational risk.
The main categories of activities that are prohibited or subject to restrictions include, among others:
• illegal or fraudulent activities;
• gambling, betting, lotteries, or similar activities conducted without the required authorizations;
• weapons, ammunition, explosives, or hazardous materials;
• narcotics, prohibited substances, or regulated products sold in violation of applicable regulations;
• pornographic content or sexually explicit services;
• psychic services, occult practices, or similar activities;
• activities that infringe intellectual property rights or involve the sale of counterfeit products;
• content or activities that are abusive, defamatory, hateful, discriminatory, violent, or contrary to public order;
• malware, hacking tools, or activities that compromise the security of information systems;
• any activity that is prohibited or subject to restrictions by a Payment Partner or a payment network.
This list is for reference only and is not exhaustive.
Easytransac reserves the right to refuse, suspend, or terminate all or part of the Services if it determines that an activity is inconsistent with these Terms and Conditions, its internal requirements, or those of a Payment Partner or payment network.