Problems with payment terminals can be frustrating, but with Easytransac's best practices and back-up solutions, you can minimize interruptions and continue to offer a smooth service to your customers.
Why did the transaction fail?
There may be several reasons why a transaction fails. First, check your payment terminal's Internet connection. Make sure it is connected to the Wi-Fi or mobile network. If the terminal doesn't connect, try restarting it and reconnecting to the network.
Then there could be a problem with the customer's bank card. The card may be damaged or deactivated. To check this, try swiping another card to see if the problem persists. It's also possible that the card has reached its payment limit, which can be resolved by asking the customer to check this with their bank.
What to do if the TPE doesn't work?
If your payment terminal doesn't work, the first thing to do is restart it. Disconnect the battery, wait a few seconds, then reconnect it and switch the terminal back on. This often solves temporary problems.
It's also important to make sure your terminal's software is up to date. Updates can correct bugs and improve device stability. If the problem persists, we recommend that you contact your VSE supplier's customer service department for assistance.
Why is payment refused when the customer has money?
A payment can be refused for a number of reasons, even if the customer has money in his account. First, check that the information entered is correct, such as card number and expiry date. It may also be that the customer's available balance is insufficient, even if he thinks he has enough money. Ask them to check this with their bank.
Technical problems or temporary restrictions at the customer's bank may also cause payment refusals. In such cases, customers should contact their bank to resolve the problem.
How do I restart a payment terminal?
To restart a payment terminal, follow these general steps:
- Switch off the terminal :
- Locate the power button, usually on the side or rear of the terminal.
- Press and hold this button until the screen goes blank.
- Disconnect and reconnect :
- If your terminal is plugged into a base connected to an electrical outlet, unplug it.
- Wait a few seconds (about 10 to 15 seconds).
- Reconnect the base with the payment terminal in its cradle.
- Switch the terminal back on:
- Press and hold the power button again until the terminal switches back on.
- Check connections :
- Make sure that all connections (power cables, network connections, etc.) are securely in place.
- Follow the on-screen instructions:
- Once the terminal has restarted, follow the on-screen instructions to reset it and reconnect it to the network if necessary.
Note:
Exact steps may vary according to payment terminal model and manufacturer. Please refer to the user manual specific to your terminal for detailed instructions. If problems persist, contact your payment terminal supplier's technical support.
> See the tutorial for the PAX A920 pro
Easytransac backup solutions
If your payment terminal fails, Easytransac offers several effective back-up solutions. For example, you can use the Easytransac application to accept payments payments directly from your smartphone. This application is an excellent alternative when your main terminal fails.
In addition, you can send payment links to your customers by SMS or email. This is a very practical method, enabling customers to pay securely without having to go through the physical terminal.
Last but not least, Easytransac offers payment by payment by QR code. You can generate a QR code that your customers can scan with their smartphone to make a quick and secure payment. This solution is particularly useful in situations where the traditional payment terminal is unavailable.
To start using Easytransac and discover all our solutions, create a free account now and start making transactions with ease.
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