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Any questions?
Contact our support team, we are available from 08:00 to 18:00 Monday to Saturday.
Update your information with Easytransac & Lemonway
🔐 Why am I being asked for so many documents?
Because the law requires us to. Easytransac, in partnership with Lemonway (payment institution approved by the ACPR - Banque de France), must regularly verify the identity of its users to combat money laundering and the financing of terrorism (KYC).
📩 Is it normal to receive an email from Lemonway?
Yes ✅. The email comes from Lemonway, our official authorized partner in France. It is 100% legitimate and secure.
🛡️ How secure is my data?
Absolutely. Your information is processed solely by Lemonway in compliance with the RGPD and European regulations (PSD2 directive, LCB-FT legislation).
⏳ What happens if I don't send my documents?
Your account may be limited or suspended. Updating is essential to continue using Easytransac.
📂 What types of documents are required?
Depending on your status (individual, association, company), this may involve :
- Valid ID
- Proof of address or registered office
- Articles of association / Kbis extract
- Bank details
🤝 Who can I contact if I have any doubts?
Our customer support is available at any time here.