How do I get my money back if I've lost my wristband or cashless card?

If you've lost your wristband or cashless card, it's essential to act quickly to secure your remaining balance. Here are the steps to follow:

Block your cashless support:

1. Online: Log in to your account on the event's cashless portal. Select the lost media and choose the block option. This action will render your media inactive, preventing any fraudulent use.
2. On site: Go to a cashless counter or event reception point. Inform the staff of the loss of your media so that they can block it and, if possible, provide you with a new media.

Request a refund:

1. If you have created an online account: After blocking your media, you can request a refund of the remaining balance via your account. Follow the instructions provided on the event's cashless portal.
2. If you don't have an online account: It is generally impossible to recover the remaining balance without an associated account. In this case, please contact the event organizer directly to find out how to proceed.

Important note: Creating an online account is highly recommended to facilitate the management of your cashless balance and allow actions such as blocking your media in case of loss or theft.

For further information, please consult the section dedicated to managing your cashless support on the relevant event website.