I haven't received my cashless refund. What should I do?

If you're waiting for your cashless balance to be refunded and it hasn't shown up yet, here are the steps you need to take to solve the problem:

Step 1: Make sure you have submitted a refund request via your account

Step 2: Check processing times

1. Refund times may vary depending on the event. Please check the information provided by the event organizer regarding the usual processing times for refunds.
2. Please note that refunds are generally handled by the festival or event, not by Easytransac.

Step 3: Check your bank details

1. Please ensure that the bank details you have provided (IBAN and BIC) are correct.
2. An incorrect IBAN may result in the refund being rejected. If you think you have made a mistake, contact the organizer to update your information.

Step 4: Contact the event organizer

1. If, after checking the above steps, you still haven't received your refund, contact the event organizer directly.
2. They will be able to provide you with specific information about your claim and the status of your file.

Step 5: Follow up your request

1. Keep an eye out for follow-up e-mails or notifications about the status of your claim.
2. If you haven't received a reply within a reasonable time, don't hesitate to contact the organizer again.

By following these steps, you will be able to identify the reason why your cashless refund has not yet arrived and take the necessary steps to recover it. If you have any further questions, please consult our help center or contact event customer support. Please note that Easytransac does not issue refunds.