Transfer

How do I register with Easytransac?

How to cash in by bank transfer on the mobile application (Pay By Bank)

How can I offer payment in instalments?

How do I use my subscription?

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QR Code

How do I create or generate a QR code?

How do I cash in with Flash CB?

How do I cash in using a QR Code?

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Account

How long does it take to validate an account?

Why hasn't my account been validated?

Why has my account been deleted?

How can I change my company's status?

How do I change my password?

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Payment terminal

How do I connect my A920 Pro payment terminal correctly?

What is cashless payment and how does it work?

Cashless use cases

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CMS modules

How do I integrate the Easytransac module into Prestashop?

How do I integrate the Easytransac module into Wordpress (Woocommerce)?

How do I integrate Easytransac with Drupal?

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Cashless

What is cashless payment and how does it work?

Cashless use cases

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Local purchasing

How do I connect my A920 Pro payment terminal correctly?

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Lexicons

How do I allocate benefits from the Point of Sale application?

How do I change my password?

How do I configure a loading point?

How to allocate benefits en masse via csv file?

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Mobile Payment

How can I offer payment in instalments?

How do I cash in using a QR Code?

How to cash with NFC (contactless)

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User guides

How to refund a transaction

How to allocate benefits en masse via csv file?

How can I change my company's status?

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Any questions?

Contact our support team, we are available from 08:00 to 18:00 Monday to Saturday.

Access our support

How long does it take to get a cashless refund?

The time taken to reimburse your cashless balance depends on the event organizer or structure concerned. Once your refund request has been submitted, it will be processed according to the timetable set by the organizer. Refunds are often not processed until the refund period has expired.

If you have not received your refund within a reasonable time, we recommend that you contact the organizer of the event or structure concerned directly for specific information on the status of your request.

Please note that there is no need to contact Easytransac regarding your refund, as refunds are handled directly by the organizer of the event or structure concerned.