How can I get my remaining cashless balance refunded?

Once you have finished using our cashless support, you can request a refund of your unspent balance. Follow these simple steps to recover your remaining balance.

Step 1: Log in to your Cashless account

1. Visit the Cashless portal, accessible via the event website or their social networks.
2. Click on the connection option.
3. Enter your login details (e-mail address and password) to access your account.

Step 2: Access the refund section

1. Once logged in, navigate to your dashboard.
2. Click on Refund unused balance.

Step 3: Complete the refund form

1. You will be asked to enter your IBAN and BIC for the refund.
2. Check that all your information is correct and complete.
3. Please note that there may be a minimum refund amount as well as fees that will be deducted from your refundable balance.

Step 4: Submit your request

1. Once you've completed the form, click on Submit or Send.

Step 5: Follow-up on your request

1. You can track the status of your request directly on your Cashless account.
2. You will be notified by e-mail once your refund has been processed.

Step 6: Refund to your account

1. The refund will be made to the bank account whose IBAN you have provided.
2. Please note that processing may take a few working days.

Points to remember

• Make sure your contact details are up to date to avoid delays in reimbursement.
• If you have any problems or questions regarding your request, please do not hesitate to contact customer service using the contact form on the site.